Salesforce Consulting.

We help you make sense of your Salesforce options and create an environment that’s fit for your business.

Regardless of where you are in your Salesforce journey – whether you’re just starting out or taking it to the next stage – we believe we are the right consultant for you.


Businesses which are achieving amazing things with Salesforce technology will tell you: the technology itself is certainly part of it. But the other part comes down to people.  It’s your business leaders, your middle managers, your support staff, your IT department, your marketers and sales reps. Potentially it’s everyone.

If you’re looking for a transformation in your business of how things get done – make no mistake, getting the technology right is important. But what’s more important to achieving real and lasting change is getting your people aligned behind the technology.

That takes a special skill set.  At Carnac Group, we work with all sorts of clients to get this right.

For us, it’s not just implementing Salesforce technology in your business. It’s about helping you achieve the cultural change you’re looking for.

What we do


Salesforce Strategy

Strategy

Help you refine your vision, explore possibilities and organise priorities for what your successful Salesforce project looks like.

Salesforce Implementation

Implementation

Translating your Salesforce blueprint into reality. Rollout via end-to-end implementation, including configuration, user training, user adoption and transitioning to BAU.

Salesforce Support

Continuous Improvement & Support

Ongoing support for your incremental changes, mini projects and add-on applications for your Salesforce platform.

Salesforce Health Checks

Health Checks

Assess data quality, user-adoption and value derived from your current Salesforce platform to spot missed opportunities and prioritise areas for improvement.

Salesforce Data Integration

Data Integration

Extract more value from your Salesforce technology by integrating disparate data sources. Let your people focus on your business and customers instead of chasing paper trails.

Whole of Business Approach

Whole-of-Business Approach

Getting the technology to work is only part of the picture. We work with you to ensure all elements of your Salesforce project drive together – your people and processes included.

More time with customers, less time on the tools. We advise on various Salesforce cloud products to help you reinforce the right behaviours in your business.

Sales Effectiveness

Improving your sales and business development processes: new leads, pipeline management, quotes, proposals and more.

Service Excellence

Helping you to keep your customers happy with reliable, responsive ways to take care of their requests.

Marketing Execution

Manage all communications and content campaigns to your customers across all platforms: email, mobile, social and online.

Are you a property or construction business? Visit our sector pages to learn about our industry specialisations.

Our partners


Our partnerships with Salesforce application providers allow us to deliver the best possible solution to our clients. From financing to documentation, we are able to implement a wide range of efficient and functional add-ons to help our clients get the most out of their Salesforce platform. Find out more about our partners Breadwinner, Conga, Natterbox and Salesforce AppExchange.

Case studies


See how we have worked with other clients to implement Salesforce.

Ferrycarrig: scaling business with Salesforce

As Ferrycarrig began to outgrow their tools, they needed something reliable to support their team. That's when they were introduced to Salesforce.

KC Roof Plumbing Salesforce case study carnac group

KC Roof Plumbing Salesforce Optimisation: The Power of One

Digitising your construction business from end-to-end is not purely reserved for the big end of town. As KC Roof Plumbing discovered, size is no barrier to optimising business with technology.

Polymaster: mastering quoting with Salesforce CPQ

With product offerings as complex as Polymaster's, Salesforce is the way to go to ensure you get quoting right.

Image of metal piping

Planet Plumbing: scaling with Salesforce

As your business grows, how can you ensure your tools can scale to your successes? Read our case study on Planet Plumbing making the move to Salesforce.

Want to optimise your Salesforce solution? Let’s connect.